Frequently Asked Questions

Where are you based?

Loaf is based in Lincolnshire, UK. All my products are designed and made in the UK.

Can I shop Loaf in person?

Sometimes yes! I do in person events 3/4 times a year, usually in the Midlands but I am hoping to branch out to other locations soon.

How do I care for my apparel and art prints?

To maintain the quality of loaf, I recommend following the care instructions on the provided care card that will come with your order. Generally, machine wash cold and avoid tumble drying are advisable for most items. For art prints, it is best to keep them in a dry, cool place and avoid direct sunlight to prevent fading.

What is your return policy?

Returns are not offered for one off or custom items, however for made to order items I offer an exchange service on sizing. Please contact me at loafybits@outlook.com within 14 days of receiving your order if you require a change in size. Postage back to my studio is to be covered by the customer, please use a tracked and insured service as missing packages in this scenario will not be covered by me. The replacement item will be shipped free of charge. Please see my shop policy page for more information on returns, refunds and cancellations.

Do you offer international shipping?

Yes! I ship worldwide, please make yourself aware of any import customs or duties your country may charge on arrival, these are the customers responsibility to pay. All prices on the website are also in GBP so please be aware your order total may be different in your currency. You can check current currency exchange rates online.

How can I contact customer service?

You can reach me through my contact form or at loafybits@outlook.com.

Are your products ethically sourced?

Sustainability is a huge part of the Loaf ethos! I prioritise using materials and inks that are vegan and organic. All products are made in the UK and produced on an extremely small scale to reduce waste and maintain an eco friendly ethos. If you have any other questions about a specific products sustainability etc please do email me at loafybits@outlook.com.

Do you offer size guides for your apparel?

Yes, I provide size guides for all pieces to assist customers in selecting the appropriate fit. These guides typically include measurements for chest, and length to ensure a better fit for each individual, see each product for the appropriate size guide.