Refund policy

★Returns for refunds★ are only accepted for damaged items. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

★Returns for exchange★ are accepted on all made to order items. To be eligible for a return and exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

★One off pieces are non-returnable and non-refundable.★

To start a return, you can contact us at hello@alitheloaf.co.uk. Please note that returns will need to be sent to the following address: 

Ali Eatough, 282 Hykeham Road, Lincoln, LN68BJ.

If your return is accepted, you can return your item to the above address. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at hello@alitheloaf.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period

Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.

Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.

We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.

This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@alitheloaf.co.uk.